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Conversation and intent mapping
Identify the customer or team questions that are genuinely suited to a guided, conversational response.
Conversational AI service
AI chatbots that support a real customer or team conversation.
Design conversational systems around the questions people ask, the answers they need and the moment a human should take over.
The decision this page supports
Decide the clearest practical next step for this part of your business.
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Conversation and intent mapping
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Knowledge and action design
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Human handoff planning
The problem to solve
What is getting in the way today?
A chatbot can frustrate people when it has no clear job, thin information or no route to a real person. That creates another layer between the user and the support they came to find.
DIGMA designs conversational AI around usefulness and escalation. The work defines the question set, knowledge boundaries, tone, actions and handoff moments before the interface is built.
The goal is a practical plan your team can understand, use and improve.
What is included
What this service can include
These are the practical areas that can be shaped around your current situation.
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Knowledge and action design
Structure the information, guardrails and next actions the assistant can reliably support.
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Human handoff planning
Create clear escalation points so complex or sensitive requests reach the right person with useful context.
How the work moves
A simple process, built around your real situation.
The exact scope may change, but the sequence makes it clear what happens first, what gets built and how the next decision is made.
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Understand the starting point
Review the current goal, audience, pages, tools and handoffs before deciding what to change.
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Plan the right fix
Agree the scope, priorities, owners and simple success measures for the work.
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Build and improve
Create the agreed work, check it with real feedback and improve the next version.
What you will leave with
Clear work your team can use.
You should leave with a plan, practical assets and a clear next action—not a report that sits unread.
Conversation and intent mapping
Knowledge and action design
Human handoff planning
When this is a good fit
Common situations this can help with
Businesses with repeated pre-sales or support questions
Teams improving self-service without hiding people
Founders exploring a focused conversational experience
Common questions
The detail that helps a project begin well.
Every business context is different. These answers explain how DIGMA approaches the questions that commonly come first.
What should a chatbot be used for?+
It is most useful for defined questions, guided discovery, lead qualification or support tasks where the available information is clear and maintained.
Question 1Can a chatbot connect to a CRM?+
Where the workflow needs it, DIGMA can plan CRM and other system connections around consent, context and handoff requirements.
Question 2How do we prevent poor answers?+
The work defines knowledge boundaries, approved sources, escalation behaviour and review processes instead of asking a chatbot to answer everything.
Question 3Keep exploring
Related answers for your next question.
Use these pages to move from this service into the next part of the customer, website or operating journey.
Ready to talk it through?